IF YOU REQUIRE URGENT MEDICAL ASSISTANCE WHICH CANNOT WAIT UNTIL THE SURGERY REOPENS PLEASE CALL 111. CALLS TO THIS NHS SERVICE ARE FREE FROM BOTH LANDLINES AND MOBILES.

General practice is working hard to support the covid-19 vaccination programme, we are still here for you but the way you access care may be different

General practice is working hard to support the covid-19 vaccination programme, we are still here for you but the way you access care may be different

· Face-to-face appointments are available to all patients where there is a clinical need. You will be asked to first discuss your conditions over the phone or online with a member of the healthcare team to assess what would be most appropriate for you and which practice member would best provide it.

· Most common conditions can be assessed and diagnosed by your doctor by telephone or video consultation. They are experienced and skilled in doing this. Using technology like this will help to protect you, your family and loved ones - and GP practice staff from the potential risk of the virus.

· General practice services are extremely busy and are working hard to treat as many patients as possible.

HOW TO ACCESS OUR APPOINTMENTS

Before requesting an appointment please consider the alternatives. The pharmacist behind the counter at your local chemist is highly trained in offering a wide range of services and may be able to give you the help you need, so you won’t have to spend time waiting for an appointment.  For more information please visit our self care page If however you do require an appointment please telephone the surgery on 01925 417247 where our trained Reception staff will ask a series of questions to ensure you are directed to the most appropriate member of the team.  If you do not have telephone access then patients are permitted to call in person at the practice.