Complaints and compliments

We are always pleased to receive suggestions, which would improve patient care or feedback/complements on things that we are doing well. You can do this via our ‘contact us’ page.

If you experience any difficulties or have a complaint, this can be raised with the Practice. A formal complaint should be made in writing to the Practice Manager who will acknowledge your complaint within 2 working days, investigate and where possible reach a conclusion within 30 working days.

If after receiving a reply you remain dissatisfied, you may appeal to the Information Commissioner. Details of how to do this will be supplied with our reply.

Below are the links to the relevant forms and information.

Complaints Procedure

Complaints Procedure 3rd Party

Complaints Form

Complaints Leaflet

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