Confidentiality

Your medical records are confidential and information is only passed on to other Health Services that are involved in your care or treatment.  Medical records or written reports are sent to Solicitors and Insurance Companies on request but only with your written consent and you are entitled to see any such report before it is sent. 

Practice Staff

All practice Staff are governed by the same rules of confidentiality as the doctors.

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Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

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Patients’ Rights and Responsibilities

To help the practice to run smoothly please ensure that we are notified of any change of name, address or telephone number.  If we have an incorrect address it could result in missed hospital appointments or delays in passing on vital information.  Please also inform us if you do not need to keep an appointment so that it can be given to someone else who may need to be seen urgently. 

Complaints

Our staff aim to be helpful and courteous – please try to treat them in the same way. However, if you do have a complaint about any aspect of our service, this should be addressed in the first instance to the practice manager. We would equally be pleased to hear from you if you think we have done a good job! 

*NHS complaints response times

On 3 February 2021, NHS England and NHS Improvement acknowledged that NHS providers may take longer than usual to investigate and respond to complaints. This is to allow providers to concentrate on front-line duties and responsiveness to coronavirus (COVID-19) as well as support the roll out of the vaccination programme.

NHS England » How do I feedback or make a complaint about an NHS service?

Practice Complaints procedure

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Suggestions

Our aim is  to provide a high quality service and we welcome and encourage any ideas that may offer improvements to the services we provide; a 'suggestions' box is available in the waiting room. Similarly, if you are not happy with any aspect of our service, please contact the practice manager.