How our appointment system works

How our appointment system works

We are operating a total triage service, this means that your GP or nurse will review your problem and will then, depending on your needs

  • offer you advice by text if this is appropriate
  • offer you a telephone call
  • offer you a video call
  • issue a prescription
  • ask to see you in person (face to face) or
  • refer you to other services     

Please complete a Patchs request, this will be sent to our Gp's who will then call you. You can complete a Patchs request for any admin work/letters, sicknotes, referrals and results. For anything that is URGENT you can contact the surgery.

About our Patient Advisers

Almost everyone who calls a GP practice to make an appointment asks to see a GP, but very often help is available from other highly skilled medical professionals such as Nurses or Pharmacists, or from other services such as the voluntary sector, who can support people with a wide range of social, emotional or practical needs.

Our trained patient advisers provide the first point of contact to direct you to the most appropriate source of help, they have undertaken robust training to make it easier for you to get an appointment with the most appropriate professional - this could be with a Nurse Prescriber, Pharmacist, Practice Nurse, Healthcare Assistant, Counsellor, or Dietician based at the practice. You may also be directed to another professional who is based outside of the practice or to a professional in the voluntary sector.  

To help you access the correct service the Patient Adviser will need to know a little about why you need an appointment, they are not being nosey or obstructive in your request to seeing a GP. They will ask you a few brief questions about the reason for your appointment as they have a number of alternative types of appointments available to offer you.

Patient Advisers have taken part in robust training and they have the support of our GP and Nursing Team. They treat all patient information in the strictest of confidence, when you attend the surgery you can ask to speak to the Patient Adviser receptionist privately if you prefer.

We very much hope that you will find the role of Patient Adviser helpful, it helps us make best use of the services available both at the practice and in the wider community for the benefit of our patients and in doing so, indirectly increases the number of available GP appointments so that you can more easily secure an appointment when this is necessary. 

For more information, please read the frequently asked questions:

Alternatively, to find local health services, events, advice and support in Warrington the following websites can provide information:

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